JSOC Operator

Position Summary

Aventura Mall is seeking a highly organized and detail-oriented professional to support operations within our 24/7 Communications Center. This role serves as the central coordination point for facilities, security, and guest response, ensuring safe and efficient mall operations in a high-traffic luxury retail environment.

The ideal candidate is calm under pressure, able to multitask, and skilled in communication, documentation, and customer service.

Key Responsibilities

- Dispatch engineering, housekeeping, and security personnel for maintenance issues, safety concerns, medical incidents, and service requests - Monitor and track all radio communications, maintaining accurate and time-stamped security logs

- Proactively monitor CCTV systems to identify potential safety hazards, suspicious activity, operational issues, or maintenance needs before they escalate - Conduct routine and targeted camera sweeps to detect spills, trip hazards, overcrowding, equipment malfunctions, or other conditions requiring housekeeping or engineering response

- Coordinate response to emergency and non-emergency incidents, ensuring appropriate resource deployment - Document and assist with preliminary investigations involving guest or employee incidents, including slip-and-fall and trip-and-fall cases - Review security camera footage to support investigations and incident verification - Prepare incident reports and maintain documentation for legal and liability purposes - Answer multi-line phone systems and provide professional customer service to tenants, guests, and internal departments - Maintain situational awareness during peak traffic periods, special events, and emergencies - Escalate critical situations to management and emergency services as required - Serve as the communication link between security, facilities, operations, and mall leadership

Qualifications

- High school diploma or equivalent required; associate degree or relevant certifications preferred - Experience in dispatch, communications center, security operations, facilities coordination, or a related field preferred - Strong verbal and written communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency with computer systems and incident reporting software - Ability to remain calm and professional during emergency situations - Strong attention to detail and documentation accuracy - Customer service experience preferred

Work Environment

- Fast-paced retail and hospitality environment - 24/7 operations requiring flexibility with shifts, including evenings, weekends, and holidays - Extended periods of monitoring radios, cameras, and computer systems