Assistant General Manager

Job Title: Assistant General Manager

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Status: Full-time

Reports To: General Manager

Pay Structure: Paid Bi-weekly

Position Overview:

To act as the assistant to the General Manager in managing the hotel’s operations, maintaining established revenue, cost and quality standards. Oversees overall day-to-day hotel operations as delegated by the General Manager.

Responsibilities:

- Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.

- Participates in the development of short term and long term financial and operational plans for the hotel.

- Remains current on business trends and local activities.

- Meets assigned departmental budgets and monitors financial statements.

- Establishes and maintains an appropriate level of community involvement.

- Ensures proper handling of guest complaints.

- Assists in the development of new programs which results in an increased level of guest satisfaction and operational

- excellence.

- Knows and complies with all company policies and procedures pertaining to this position and its duties.

- Ensures cross-selling of other Shamin Hotels by hotel staff.

- Teaching, mentoring, and directing hotel staff.

- Being comfortable with the high level of visibility and the leadership role within the hotel and community.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.