Integrated Care Specialist (Non-certified MA)

Job Description:

ESSENTIAL JOB FUNCTIONS

- Explain services available and focus on engagement of client to access services.

- Completes health screenings, bio-metrics, and facilitates outside referrals as directed by care team.

- Participates in team meeting to develop a plan of care to address client needs.

- Assists clients in navigating the healthcare environment to ensure access to appropriate care.

- Advocates on client’s behalf with healthcare providers and managed care organizations to ensure timely care.

- Assists with coordination/access to services that address social determinants of healthcare outcomes:

- Assist with options for transportation to healthcare appointments, when needed

- Identifies other needs, when necessary, that ensure access to healthcare

- Assists in obtaining access to housing (search for housing, applications, financial assistance, communication with landlord), as necessary, when housing status destabilizes health status and presents a barrier to receiving appropriate healthcare.

- Assists with access to other community resources e.g., public assistance and financial benefits.

- Develops knowledge base of other healthcare providers in the service area and collaborate, as needed

- Documents tracking for appointments, medication, and other healthcare needs for assigned clients, as needed

- Provides education and support wellness activities such as such as healthy eating, physical activity, and healthy behaviors

- Provides caring contacts to clients estimated to be at high risk for suicide to ensure continuity of care.

- Collaborates with client, family/significant others to develop support networks.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

EDUCATION

- High school diploma or equivalent is required. - Certification as a Medical Assistant is preferred.

EXPERIENCE

- One year of experience in a hospital, physician office, or behavioral care clinic with certification. - Two years of experience in a hospital, physician office, or behavioral care clinic without certification. - Experience in community setting or integrated care environment

PHYSICAL DEMANDS

- Position may require lifting of 20 pounds maximum, with frequent lifting or carrying of items weighing up to 10 pounds, or requires significant periods of walking or standing - Possible exposure to the threat of bodily harm from clients or families. - Normal tasks may involve exposure to blood, bodily fluids, or tissue. - Reliable transportation for frequent travel.

Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.

Time Type:

Full time