Crisis Intervention Counselor - 3rd Shift - Full-Time

Job Description:

Full-Time, Sunday, Monday, Tuesday, Wednesday, 8pm - 4am

32 hours weekly

ESSENTIAL JOB FUNCTIONS

- Provides crisis, suicide and homicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up.

- Demonstrates good communication and interpersonal skills and ability and willingness to suspend personal judgement regarding callers presenting with diverse issues.

- Demonstrates ability and willingness to protect caller and co-worker confidentiality

- Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.

- Reviews daily and “pass through” call reports to ensure accurate information documentation and records maintenance.

- As assigned, supervises and monitors the work of volunteers and/or staff counselors on individual shifts to ensure provision of quality crisis assistance services, adherence to all CIC and SCS policies and procedures and accurate documentation.

- As assigned, provides crisis intervention and suicide awareness and prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested.

- Attends and participates in individual supervision, staff and team meetings, required CIC, 988 and SCS training sessions.

- As assigned, represents the CIC in internal and external activities to promote crisis and suicide awareness, prevention and available resources.

EDUCATION

- Minimum: Bachelor's degree in Psychology, Sociology, Human Services, Social Services or a related field of study. Psychology degree preferred.

Or

- For active CIC volunteers:

- High School diploma or GED with successful completion of all AAS/988/Vibrant required training for Crisis/Suicide Intervention Counselor status and minimum of six months of volunteer Crisis Intervention Counselor independent service with the CIC after completion of required training.

EXPERIENCE

- Minimum of one year experience in crisis intervention services / behavioral health services.

- Previous Crisis Call Center experience preferred

- Previous experience working in a confidential remote work environment preferred

REQUIREMENTS

- Ability to make sound decisions and judgments in highly stressful, potentially life-threatening to callers and/or unusual situations.

- Strong work ethic, understanding of and commitment to the capacity needs of an emergency 24/7/365 mental health service provider.

- The ability to communicate effectively in a remote team environment.

Time Type:

Full time