Client Success Manager

Job Title: Client Success Manager Department: Client Services Reports To: Manager, Client Services Location: Indianapolis, IN

Job Summary

The Client Success Manager manages the various stages of the Selerix end-to-end solution and serves as the primary point of contact for clients. This role is responsible for gathering client requirements and establishing a foundation for successful implementation of benefits enrollment, payroll integration, and carrier transmission. This position provides superior customer service by providing system knowledge and building and/or repairing case capabilities. Position manages a minimum case load of 5 to 10 cases.

Key Responsibilities

- Serves as primary point of contact for Selerix's Employer Groups.

- Effectively perform project management role on case configurations.

- Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.

- Acts as liaison between the Selerix team and the client when researching and reporting on questions regarding the Selerix platform.

- Accurately and timely provides resolution to client issues and concerns.

- Works collaboratively with internal partners to resolve issues or setup.

- Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations.

- Accurately addresses all assigned tasks within the project timeline, leading to a client go-live status on the Selerix platform.

- Maintains knowledge and information on the system in order to provide superior customer support.

- Effectively manages multiple client implementations simultaneously.

- Participates in staff meetings, conference calls, and other meetings, as needed.

- Performs other duties as required.

Qualifications

- Bachelor's Degree or relevant experience.

- Minimum one year's experience in insurance benefits; experience in account management or a client relationship role a plus.

- Strong written and verbal communication skills.

- Proficiency in Microsoft Office (Word, Excel, etc.).

- Proven organizational and time management abilities.

- Effective team collaborator with a strong sense of partnership.

- Experience in managing projects with multiple stakeholders and timelines.

Must be eligible for US employment

We offer the following benefits:

- Medical, Dental and Vision insurance

- 4 weeks paid time off (PTO)

- 9 paid holidays

- 401K (with match)

- Basic Life

- Long-Term Disability

Locations in Plano, Texas – Columbia, South Carolina – New Orleans, Louisiana – Indianapolis, Indiana - Hybrid work schedule