Consumer Data Steward

Unlock New Career Horizons with SA Technologies Inc. We're Hiring: Consumer Data Steward in Pune At SA Technologies Inc., we believe in turning career aspirations into reality. As an NSE Listed company, recognized as a CMMI Level 5 organization, a Great Place to Work Certified company, and one of the Best Places for Women, we are committed to creating a workplace that is inclusive, excellent, and supportive Job Description: The Position The Consumer Data Steward is responsible for maintaining the integrity, quality, and governance of 1st party Consumer master data within Kohler Co. enterprise Master Data Management platforms. The role supports the creation and maintenance of trusted customer identities through duplicate resolution, survivorship management, data enrichment, workflow administration, and compliance monitoring. The position works closely with business stakeholders, data governance teams, and technology partners to ensure consumer data is accurate, complete, consistent, and managed in accordance with privacy and consent requirements. The role helps drive operational excellence by proactively identifying data quality issues, resolving conflicts, and supporting continuous improvement across consumer master data processes. Key Responsibilities Consumer Data Stewardship & Data Quality • Review and resolve customer record merge and match recommendations that are not automatically processed by the MDM platform - Reltio. • Analyze and resolve duplicate records to maintain trusted consumer identities and golden records. • Investigate and resolve conflicting attribute values and survivorship outcomes in accordance with approved business rules. • Create and maintain Standard Operating Procedures. • Validate high-risk consumer data attributes based on established governance policies and control requirements. • Perform consumer data enrichment activities to improve the completeness, accuracy, and usability of customer records. • Monitor consumer identity resolution and support the ongoing build-out and maintenance of consumer identities. Operational Management • Monitor batch loads, system integrations, and data synchronization processes to ensure successful processing and data consistency. • Support projects for new enhancements and source system data. • Manage and resolve workflow tasks within the Reltio platform in accordance with service expectations. • Maintain metadata definitions, business rules, and reference data in partnership with governance and technology teams. • Produce operational reporting and perform analysis to identify data quality trends, risks, and improvement opportunities. • Support root cause analysis and corrective actions related to consumer data quality and process issues. Governance & Compliance • Ensure consumer data is managed in accordance with established governance standards, business policies, and control requirements. • Support privacy, consent, and regulatory compliance requirements related to consumer data management. • Partner with business and technical teams to ensure the appropriate handling of sensitive consumer information. • Document data management procedures, stewardship guidelines, metadata definitions, and business rules. • Participate in audits, governance reviews, and continuous improvement activities. Collaboration & Continuous Improvement • Work with business stakeholders, IT teams, CRM administrators, and data governance personnel to resolve consumer data issues. • Support system enhancements, integrations, and process improvements. • Identify opportunities for automation, stronger controls, and data quality improvements. • Contribute to the development and refinement of consumer data governance practices and standards. Relationships and Contacts Reports To: Sr. Manager, Master Data Operations (MDO) Organization Relationships • Sales and Marketing • Customer Service • Information Technology • Data Governance • Global Shared Services External Business Relationships • Third-party data providers • Technology vendors and implementation partners The Person - Qualifications & Experience Education & Experience • Bachelor's degree in Business, Information Systems, Data Management, Analytics, or a related field, or equivalent work experience. • Minimum 2 years of experience working with customer master data, data governance, data quality, CRM, or related business processes. • Experience working in a global or matrixed organization preferred. • Experience supporting Master Data Management processes or platforms preferred. Business Skills • Strong analytical and investigative mindset. • Excellent attention to detail and commitment to data accuracy. • Understanding of customer master data concepts and data quality principles. • Ability to interpret and apply business rules and governance standards. • Strong written documentation skills. • Effective communication with business and technical stakeholders. • Ability to prioritize and manage multiple activities in a fast-paced environment. • Strong problem-solving and critical-thinking capabilities. Technical Skills • Experience with Reltio. • Understanding of Customer Master Data Management. • CRM familiarity, preferably Salesforce. • Basic understanding of enterprise source systems and data integrations. • Experience with Jira, ServiceNow, or a similar ticket and workflow management tool. • Working knowledge of reporting and data analysis tools. Preferred Qualifications • SQL knowledge. • Data governance experience. • Advanced Microsoft Excel and Microsoft Office skills. • Experience with privacy, consent management, or regulatory compliance processes. • Understanding of identity resolution, matching, and survivorship concepts. Have queries? We’re here to assist you! Chat live with our recruiter or connect with the job owner directly: Email: {Recruiter's email ID} Contact Number: {Recruiter's contact number} Embark on a rewarding journey together with us! At SA Technologies Inc., your journey begins with a friendly technical assessment, providing a stage to highlight your unique skills.