Cleaning Contract Manager

We are seeking a dedicated professional to oversee cleaning operations within our organisation. This individual will play a crucial role in ensuring that our facilities maintain the highest standards of cleanliness and hygiene. You will manage contracts, liaise with clients, and lead a team of cleaning staff to deliver exceptional service.

Key Responsibilities

- Understanding the individuality and difference of each Demise contract, Client, and the variations to each contract. - Leading the Demise Cleaning Teams as a well presented, flexible, dynamic, professional, committed, hardworking and understanding individual. - Maintaining a flexible daily cleaning schedule of all individual demise areas, within the areas of your responsibility. - Ensuring organisation of Staff Rota and any extra cover required. - Ensuring the correct completion of all hours worked by Cleaning, Staff and provided to the Head Office. - Overseeing and ensuring that all staff are presented to the highest standard of business dress with the required identification, the ordering of new uniform when required. - Coordinating staff appraisals and providing a record of all appraisals, for observation, by the Client’s Management Representatives and JPC Cleaning Services. - Being responsible for generating new business as well as maintaining the current internal demised business. - Developing a strong staff and client rapport, being available to listen, assist and to support wherever possible and to react appropriately and promptly to staff concerns. - Maintaining a strong link with JPC Cleaning Services and the Client’s management Representatives.

You will have:

- Ability to work well in a highly pressurised environment. - Motivate and lead the team to new levels of development and achievements by regular coaching and one-to-ones. - Being proactive and ensuring sure Customer needs are always met. - Excellent communication skills, both verbal and written. - Ability to communicate effectively with people at all levels. - Ability to be pro-active and work on own initiative. - Competent IT skills. - Good knowledge of Rota management and Working Time Directive. - Must be able to create and manage rosters and work out Holiday entitlements for all staff. - Able to accurately record data. - Timekeeping and attendance must be of a very high standard.