Customer Support Specialist

As a member of the Client Services team, The Customer Support Specialist provides SaaS analytics support for SHP Home Health and Hospice customers, including leaders and team members across home health and hospice agencies, while also providing overflow support coverage for SHP’s Skilled Nursing Facility customers. This role works on the front-line of the SHP Home Health and Hospice customer base, answering product-related questions and addressing customer issues. The Customer Support Specialist leverages analytical insight and customer relationship skills to ensure exceptional client experiences and operational excellence.