Veterinary Receptionist

DO YOU HAVE A LOVE FOR ANIMALS? Come join our team!!

We are seeking self-starters who will provide excellent client service while being able to prioritize, stay focused in a fast-paced environment and remain attentive to details.

Veterinary Receptionist Responsibilities:

- Manage a large volume of incoming client calls

- Identify and assess customers’ needs in order to provide quality client service

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information

- Handle customer complaints, ensure escalation to department manager as needed

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Exceed expectations by providing excellent customer service to engage customers

- Work as a team

Requirements

- Proven customer support experience or experience as a client service representative

- Track record of over-achieving

- Strong phone handling skills and active listening

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication skills

- Ability to multi-task, prioritize, and manage time effectively

- High school degree

MUST be able to work nights and weekends. Prior veterinary experience is REQUIRED.

Job Type: Full-time

Pay: $16.00 - 18.00 per hour