Sales Associate/Safety Sensitive

The Car Sales Person sells new and/or used vehicles at dealership gross profit, volume, and customer satisfaction standards.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

- Sells and delivers a minimum of 10 units per month.

- Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.

- Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.

- Explains fully product performance, application, and benefits to prospects.

- Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.

- Utilizes dealership sales control and follow-up system.

- Exhibits high level of commitment to customer satisfaction.

- Attends product and sales training courses as requested by sales manager.

- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

- Ensures that the sales manager has an opportunity to meet each customer.

- Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).

- Writes complete sales orders and process paperwork in accordance with established dealership policies.

- Prepares sold vehicles for customer delivery prior to customer arrival.

- Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.

- Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.

- Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.

- Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

- Maintains a prospect development system.

- Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

- Attends sales meetings.

- Maintains professional appearance.