CSR

Duties include responding to: transportation order requests, general customer enquiries, invoice questions and customer complaints. Candidates should have experience in phone/email service & support, and the ability to build solid relationships with customers by anticipating needs and handling their questions with speed, proficiency and in a personalized manner. Required Knowledge, Skills & Abilities

Computer literacy with the ability to learn customer service software

Professional verbal and written communication skills

Type 30 wpm

Ability to establish and maintain effective working relationships with a variety of individuals

Demonstrated ability to inspire trust

Patience and positive outlook

Resourcefulness and stress management skills

Ability to organize and manage a workload independently while taking into consideration: changing priorities, tight deadlines, and volume of work required by the rest of the team

Education/Experience

Previous experience of three to six months in a customer service field required

Previous customer service experience within logistics, transport, freight, warehousing is an asset

Minimum education, High School Diploma or equivalent