Customer Support Executive (Telecalling & Client Coordination)- Kurla

About Us:

The Retail Jeweller Magazine is India's leading B2B jewellery media platform, connecting the jewellery industry through publications, conferences, awards, and networking events. Known as India s favorite business magazine and tabloid of jeweler retailers, the magazine is read in across 603 cities and towns of India. The company also organizes the - Retail Jeweller India Awards, India s most prestigious and elite event for jeweler retailers.

Job Overview:

Role: Telecaller Executive

Key Responsibilities:

- Manage inbound and outbound client communication through calls, emails, and follow-ups.

- Build and maintain strong relationships with existing and prospective clients.

- Handle customer queries, complaints, and grievances in a professional and timely manner.

- Manage client escalations by coordinating with internal departments to ensure prompt resolution.

- Maintain accurate client records, follow-up activities, and MIS reports using MS Excel.

- Coordinate with internal teams to ensure seamless client support and service delivery.

- Deliver an exceptional customer experience by providing timely and effective assistance.

Qualifications:

- Mcom/MBA/PGDM is an added advantage.

Skills & Experience:

- Telecalling

- Client Interaction

- Grievance Handling

- Escalation Management

Required Skills:

- Excellent verbal and written communication skills in English.

- Strong interpersonal and relationship management skills.

- Good customer handling and problem-solving abilities.

- Proficiency in MS Excel and MS Office.

Location: Head Office – Kurla West, Mumbai

If you thrive on building meaningful relationships, uncovering opportunities, and making an impact in the dynamic world of B2B media and events — we’d love to hear from you.

Join The Retail Jeweller — and help shape the future of India’s Gems & Jewellery industry.