Walk-in || Customer Support Associate US Healthcare Voice Process

Role : International Voice Process ( Seasonal Hiring) Key Responsibilities Handle inbound voice calls for US healthcare customers Address queries related to patient care, pharmacy support, claims, grievances, and appeals Provide clear, accurate, and timely information to customers Maintain high-quality documentation and data entry in CRM systems Follow standard operating procedures and HIPAA compliance guidelines Coordinate with internal teams to resolve customer issues efficiently Ensure excellent customer experience through empathy and effective communication Experience Freshers are welcome 6 Months to 4 years of experience in Healthcare BPO or similar domain preferred Key Skills & Requirements Typing speed of 28 WPM with 98% accuracy English proficiency: B1H level or above (Excellent verbal and written communication) Basic understanding of US healthcare processes Strong attention to detail and multitasking ability Ability to work in a fast-paced, night-shift environment Knowledge of MS Office ; experience with CRM tools is an advantage Preferred Skills Prior experience in US Healthcare Voice Process Knowledge of HIPAA regulations Customer handling and problem-solving skills Interested Candidates Can Walkin To: ResultsCX, Awfis building, Ground Floor, 57/4 Marathalli, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103. Interview Timings: 10:00AM to 3:30PM. Point Of Contact: Ajay - Contact: 8870355647