Chief Operating Officer (MCA / Alternative Lending)

We are seeking an experienced Chief Operating Officer to join a fast-growing company in the merchant cash advance (MCA) industry. Reporting directly to the CFO, you will lead a team of five operations professionals (three onshore and two offshore), optimize core business processes, and help scale the company's operational infrastructure in a fast-paced, high-growth environment.

Responsibilities

- Lead, mentor, and manage a team of five operations professionals. - Oversee daily operations, including deal processing, payments, reporting, and workflow management. - Manage operational systems, software integrations, and third-party vendors. - Troubleshoot operational and system issues to ensure business continuity. - Identify opportunities to improve, automate, and scale operational processes. - Develop and maintain operational documentation and best practices. - Partner with leadership to optimize operations and implement new technologies when beneficial. - Evaluate the existing technology stack and recommend improved systems or processes where appropriate.

Technology Environment You'll work with a technology stack that includes:

- Lend SaaS (CRM) - MoneyThumb - DataMerch - HyperVerge - Additional integrated operational tools and third-party platforms

Experience with these specific tools is not required, but candidates should be comfortable working across multiple systems, managing software integrations, and collaborating with third-party vendors.

- Proven experience leading operations teams in a fast-paced environment. - Experience in the merchant cash advance (MCA), alternative lending, fintech, or similar financial services industry is required. - Demonstrated success improving processes and scaling operational functions. - Strong leadership, organizational, analytical, and problem-solving skills. - Hands-on approach with the ability to balance strategic thinking and day-to-day execution. - Comfortable working across multiple operational systems, software integrations, and third-party platforms. - Experience evaluating and implementing process improvements and operational technologies. - Startup or high-growth company experience is a strong plus.