AI Transformation & Operations Coordinator (Hanoi-Full time Internship & Full-time)

1. Support AI transformation projects

- Coordinate small AI and automation projects across Sales, Customer Support, and Engineering. - Meet with team members to understand current processes, manual tasks, and operational challenges. - Break each project into clear tasks, expected outputs, owners, and deadlines. - Track progress, follow up on action items, and prepare weekly status updates. - Help define how a workflow will be tested and what successful implementation looks like.

2. Organize data and support CRM operations

- Review and clean data from Rakuna’s internal systems. - Identify duplicate, incomplete, or inconsistent records. - Help maintain consistent contact, company, deal, and activity data. - Prepare simple dashboards and weekly reports for Sales and management. - Check whether automated workflows are recording information correctly. - Escalate data issues instead of making unsupported assumptions.

3. Operate and test AI workflows

- Use AI to support account research, information classification, and content drafting. - Prepare initial drafts of outreach messages for human review. - Test prompts and record cases where AI outputs are incomplete or inaccurate. - Support the configuration of workflows in tools such as HubSpot, Intercom, Slack, and no-code automation platforms. - Test workflows before launch and document any errors or unexpected results. - Monitor approved workflows and report problems to the technical team.

4. Create documentation and user guidance

- Write simple standard operating procedures and checklists. - Maintain approved prompts, templates, and workflow instructions. - Create short user guides or training videos. - Collect feedback from employees using the new workflows. - Update documentation when a process or system changes.

For Full-time Position:

Essential qualifications

- Approximately 1-2 years of experience in Business Analysis, Project Coordination or a similar role. - Strong organizational skills and attention to detail. - Good working knowledge of Excel or Google Sheets - Practical experience using ChatGPT or another generative AI tool for work or study. - Ability to understand a business process and document it clearly. - Good written and reading comprehension in English. - Comfortable communicating with both business and technical team members. - Willingness to learn new software and experiment carefully. - Responsible approach to customer, employee, and company data.

Preferred qualifications

- Basic experience with n8n, Make, Zapier, Power Automate, or a similar automation tool. - Basic understanding of APIs, webhooks, JSON, SQL, or software testing. - Experience preparing process maps, user stories, or acceptance criteria. - Interest in B2B software.

For Internship Position:

Essential qualifications

- Final-year university student, recent graduate, or candidate with up to 1 year of professional experience. - Able to commit to a full-time internship at least 6 months (can be 3 months and transition to full time position if qualified). - Strong attention to detail and willingness to work with data. - Good organizational and follow-up skills. - Comfortable using Excel or Google Sheets. - Practical experience using ChatGPT or another generative AI tool for study, work, or personal projects. - Able to explain a process clearly in writing. - Good English reading and writing skills. - Comfortable working with both business and technical team members. - Willing to learn new software and accept feedback. - Candidates from Business Administration, Information Systems, Economics, Data Analytics, Computer Science, Marketing, Human Resources, or related fields are welcome to apply.

Preferred, but not required

- Experience with data cleaning, lookup functions, or pivot tables. - Basic knowledge of APIs, webhooks or software testing. - Exposure to n8n, Make, Zapier, Power Automate, or another automation platform. - Experience coordinating a university, internship, volunteer, or personal project.

You May Be a Good Fit If You:

- Enjoy turning an unclear problem into a clear checklist. - Are comfortable asking questions when information is missing. - Check the accuracy of AI-generated information instead of trusting it automatically. - Like working with data, systems, and operational processes. - Can learn independently but know when to ask for technical support. - Are proactive in following up and keeping projects moving. - Prefer practical implementation over talking about AI trends. - Want to develop a career in AI operations, product operations, or business systems.

Perks:

- Be a part of a young, dynamic, multinational, and multifunctional team that serves global customers with new everyday challenges. - Join a fast-paced, goal-driven work culture that is committed to long-term career development. - Monthly 1-on-1 performance reviews with your supervisor/manager to ensure you meet your goals and receive the support needed to succeed in your position. - High work flexibility and ownership (We don’t track every hour you’re at the office; what matters more is whether you can complete your tasks each month).

Work directly at the office: 156 Viet Hung, Long Bien, Hanoi.

How to apply: Submit your resume to apply. Only qualified and shortlisted candidates will be contacted.

Application Deadline: Open until filled.