Client Service Team

Key Responsibilities include:

- Manage end-to-end client onboarding and account maintenance - Develop and maintain SOPs and internal guidelines - Conduct internal training sessions and prepare supporting materials - Handle daily internal and external client queries professionally - Escalate complex issues to relevant departments when necessary - Maintain accurate and up-to-date client records and documentation

Preferred Qualifications:

- Bachelor's degree in Business Administration or a related field - Preferred experience/understanding of social compliance programs such as Sedex, WRAP, SLCP, ESCP, and client-owned programs. - Prior experience in client servicing or account management - Strong communication and interpersonal skills - Well-organized with the ability to multitask effectively - Proficient in MS Office and CRM tools - Proactive, detail-oriented, and a strong team player

If you are interested in this opportunity, please share your updated resume with us at [email removed]