Document Quality Assurance Manager

ROLE SUMMARY

The DQA Manager oversees the DQA and Facility Billing processes in designated locations within the company. This person also acts as a liaison between Operations and the Central Billing Office, providing direction and leadership to the operation’s processes regarding DQA and Facility Billing.

This is a Non-Exempt/Hourly position.

KEY RESPONSIBILITIES

Specific Duties:

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Manage area DQA team supervisors and Facility Contract Billers to include timekeeping.

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Monitor Hold Dashboard for all operations and assist to reduce days to bill.

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Monitor DQA workflows for all operations.

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Monthly DQA Productivity/Accuracy Reporting

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Manage the licensure for each Operation to ensure no lapse in renewal.

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Update the license and contract database with expiration dates.

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Provide support and education for Operations regarding DQA and Facility Billing processes.

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Review Facility aging reports with Facility Billers

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Review, Sign, and Approve legal letters for Facility Billers.

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Assist Operations/Hold Specialists/DQA Supervisors by reviewing Service Level and GY holds.

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Assist DQA Supervisors in finding out of area DQA coverage due to staffing shortages.

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Identify and recommend solutions to Operations process improvement that affect billing.

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Performs as liaison between RCM and Operations

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Attend meetings when requested.

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Participate in company projects as requested.