On Call Crisis Worker PT (78280)

Job Title: On Call Crisis Worker

FLSA Status: Non-Exempt

Reports to: Clinical Supervisor/Director of Crisis Services

Department: Clinical

Preparation Date: October 2022

CENTER’S MISSION AND VISION:

The mission of Prestera Center is a united effort dedicated to helping people achieve their full potential and to be the preferred choice for behavioral health services.

JOB SUMMARY

The On-Call Crisis Worker assists consumers and their family/legal guardians when a crisis arises. Responds to crisis calls, completing screeners/assessments, documenting all services, and handing off communication in a timely manner. Responsible for the evaluation, management, and stabilization of the crisis as identified by the consumer/family. Collaborates and engages with system partners to provide the least restrictive services possible. Provides education & resources to the consumer’s family/legal guardian to promote resilience and recovery.

DUTIES AND RESPONSIBILITIES

- Engages and communicates effectively with consumers and families, physicians, health care providers, internal and external team members.

- Provides face to face and phone crisis support/services to individuals in need of crisis services regardless of how they access services.

- Answers all incoming calls quickly with standard greeting and screening protocol.

- Provides crisis assessment/support visit within an hour of the crisis call unless approved by supervisor.

- Provides case consultation to staff as requested.

- Completes crisis safety plans on individuals when assessments are completed face to face.

- Receives calls and refers consumers and families to additional services based on individual consumer need.

- Works different shifts and provides on call coverage for mobile crisis.

- Responds timely to all incoming calls after normal business hours, including but not limited to hospitals, commissioners, petitioners, crisis units, etc.

- Completes all needed documentation as well as ensuring the petition, certification, and medical records are provided to the parties involved if needed.

- Provides hand off communication to staff when an open consumer accesses crisis services for support.

- Completes follow-up activities with assigned consumers.

- Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports

- Utilizes technology provided to perform job efficiently and effectively.

- Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities are required.