Patient Care Coordinator

At PreservEndo, we pride ourselves on delivering exceptional endodontic care in a warm and welcoming environment. Our team is dedicated to providing the highest level of patient care, and we are currently seeking a dynamic and organized Patient Care Coordinator to join our growing team.

Position Overview: We are looking for a highly motivated Patient Care Coordinator to be the first point of contact for our patients. The ideal candidate will be responsible for ensuring a smooth and positive experience from check-in to check-out. This role requires excellent communication skills, efficiency in multi-tasking, and a strong team-player mentality.

Key Responsibilities:

- Patient Experience: Greet patients, manage the check-in and check-out process, and ensure all patient information is accurate. - Insurance & Billing: Handle dental insurance verification, collect co-payments, and manage billing inquiries. - Appointment Scheduling: Schedule patient appointments and manage the office calendar efficiently. - Communication: Answer phone calls and emails promptly, providing accurate information and assistance. - Referrals & Coordination: Communicate with referring offices and follow up with patients as necessary. - Schedule Preparation: Prepare daily schedules for the clinical team and ensure all appointments are properly coordinated. - Team Collaboration: Work closely with the clinical team to ensure seamless patient care and daily office operations.

Qualifications:

- Dental insurance verification experience - Strong phone experience and professional telephone etiquette - Appointment scheduling experience - Excellent verbal and written communication skills - Strong organizational skills and attention to detail - Ability to multi-task and manage time effectively in a fast-paced environment - A positive attitude and a team-oriented approach to work

Dress Code / Uniform

- Black scrubs

Schedule: Tuesday through Thursday

Wake Forest Location: Tuesday-Thursday

Cary Location: Friday

Benefits:

- 401(k) matching - Dental insurance - Flexible spending account - Health insurance - Health savings account - Life insurance - Paid time off - Retirement plan - Vision insurance