Client System Administrator

Help pediatric practices keep their technology running smoothly so they can focus on caring for children.

PCC is seeking a technically skilled, service-oriented Systems Administrator to join our Client Technical Services (CTS) team. You’ll maintain the servers and networks our clients depend on, solve technical problems, and help practices plan and implement reliable infrastructure.

This role combines hands-on systems administration, networking, and direct client support. We welcome candidates whose relevant experience comes from systems administration, network administration, infrastructure support, or technical support roles with substantial server and networking responsibilities.

What you’ll do

Maintain and improve client infrastructure

- Troubleshoot and resolve problems with PCC-provided hardware, operating systems, networks, and related products.

- Coordinate and perform server and network hardware installations and upgrades, remotely and at client offices.

- Travel to client offices for installations and upgrades as needed.

- Configure, prepare, and ship physical servers and network equipment.

- Provision and administer cloud-hosted servers on Google Cloud Platform and/or AWS.

- Perform preventive maintenance on client servers and networks.

- Help manage hardware warranty contracts and receive and ship client equipment.

Support clients and collaborate with colleagues

- Provide friendly, professional technical support by phone, email, and support tickets.

- Handle escalated tickets in partnership with PCC Technical Specialists.

- Coordinate technical work with clients and third-party vendors.

- Advise clients on hardware selection, internet connectivity, connections between offices, and network planning.

- Communicate clearly with clients who have varying levels of technical knowledge.

Document and share your work

- Record work in help-desk tickets and PCC’s Tuleap project management system.

- Create and maintain practical technical documentation for colleagues and clients in our intranet wiki.

- Share knowledge and information to help the team solve problems and support clients effectively.

- Protect confidential, sensitive, and protected information.