Patient Service Representative

The responsibilities of this job include, but are not limited to, the following:

- Assisting patients using the kiosk prior to registration. - Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. - Respectfully handling Physician and Nurse requests in a timely manner. - Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed. - Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. - Verifying all patient demographic, health, pharmacy, and insurance information. - Thoroughly answering billing and insurance questions and providing itemized billing statements as requested. - Referring billing questions to the appropriate parties as needed. - Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system. - Discharging the patient and processing incurred charges. - Completing all cash management duties to include counting and accounting for money collected at the end of the shift. - Receiving, sending, and distributing correspondence as directed. - Filing and scanning medical documents and office forms as directed. - Completing assigned checklists and Policy Manager tasks within the assigned shift. - Answering all incoming calls and distributing messages in a timely manner. - Assisting with other assignments as directed. - Demonstrating an efficient understanding of the electronic medical record system. - Receiving, moving, and stocking ordered supplies. - Cleaning the front office work area and other maintenance assignments as directed. - Verifying daily reports are run at the end of the day. - Attending staff meetings as directed. - Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations). - Operating, using, and maintaining medical and office equipment as trained. - Participating in maintenance assignments when necessary and as directed. - Providing positive, warm, and friendly service in all interactions. - Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

- Must be 18 years of age or older. - Basic typing skills. - Minimum one year of clerical experience preferred. - High school graduate or equivalent. - Ability to sit, stand, and walk for up to 7 hours at a time. - Ability to lift up to 25 pounds. - Excellent visual, verbal, written, and typed communication skills. - Ability to prioritize and multitask. - Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $20.00 - $23.00, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents

• Disability, Life and Long Term care insurance

• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)

• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank

• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked

• Discounted medical treatment at any Patient First location for employees and immediate family

• Bonuses include:

- Recruitment bonus

- Patient Care Performance bonus (center employees only)

- Weekend bonus (center employees only)