Business Development Representative (59680)

Job Responsibilities:

- Contact new and existing customers to discuss current sales promotions

- Create excitement and set appointments for customers

- Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits

- Follow up with customers to ensure satisfaction and produce referrals

- Perform all other Business Development selling duties as assigned

- Engage in all training directed by the BDC Manager

- Follow the BDC scripts and guidelines on all inbound and outbound calls

- Ensure that all calls presented are answered promptly and professional

- Acquire a complete knowledge of product information related to the makes and models of the dealership

- Develop proficiency with all features of the BDC CRM Software and associated products

- Ensure that all information entered into BDC systems is consistent and accurate

- Maintain knowledge of coupons, direct mail pieces, all sales advertising and inventory throughout the company and its OEMs

- Maintain a current knowledge of schedules of personnel throughout the dealerships

- Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures

- Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager

- Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner

- Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls

- Maintain the essential communication link between the client and the dealership

- Ensure that all communications to and from the client and to and from the sales department is passed on effectively and quickly