Coordinator Assistant - Carrell Clinic (2447)

GENERAL SUMMARY OF DUTIES:

Work as Physician Office Assistant Coordinator, scheduling patient appointments and/or surgical cases, including obtaining all patient demographics, insurance information, pre-certifications and authorizations. Manage orders and tests as directed by the physician, such as MRI's, CT's, etc., manage physicians' schedule and supervise/direct Assistant Coordinator.

SUPERVISION RECEIVED: Reports to Manager, Clinic Coordinators.

SUPERVISION EXERCISED: None.

ESSENTIAL FUNCTIONS:

- Serve as patients' point of contact regarding office appointments and surgery scheduling.

- Provide necessary records and documentation to the facilities, manufacturing representative and anesthesiologist for surgery cases.

- Post-surgical cases with the facilities following standard procedures.

- Manage phone calls and physicians' clinic during normal business hours.

- Documents all items in the electronic health record and the document imaging system in a timely manner.

- Must have good working knowledge of specific equipment and tools needed in the O.R.

- Must have good working knowledge of medical terminology and ICD-10 codes.

- Must have good working knowledge of physician ordering process for imaging (MRI's, CT's, etc.)

- Oversee physician assistant and/or nurse practitioner schedules.

- Work on special projects, as deemed necessary.

- Facilitate communication with patient and the revenue cycle team or accounting team on a real-time basis to resolve patient concerns and questions.

- Attends departmental in-service training and education programs and completes annual on-line training timely.

- Communicates patient issues to facilities in a timely manner.

- Maintains strictest confidentiality.

- Checks email and document management system’s messaging and task list system frequently.

- Other duties as assigned.