Associate Customer Service Representative

- Primary interface of onsemi to external customers and vice versa.

- Provide Customer satisfaction in processing customer orders.

- Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.

- Independently answer correspondence, manage meetings with customers, and handle complaints and requests.

- Comply with Customer Service business rules, techniques, and protocols.

- Provide tactical support for Sales and Marketing team.

- Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.

- Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.

- Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.

- Provide customer satisfaction in order management to maximize both the company and customer revenue.

- Run reports using available tools and analyze the data in order to make decision and or identify trends.

- Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.

- Drive closure of exceptional requests.

- Respond to customer complaints, requests, and inquiries in a professional and timely manner.

- Comply with Customer Service business rules, techniques, and protocols

- Graduate of BS Industrial Engineering or related discipline

- At least 2 years work experience in Customer Service, preferably in similar industry

- Willing to work on night and rotating shift schedule.

- Full command of English language both written and spoken

- Advanced skills in Microsoft Office especially MS Excel

- Knowledge in Lean Six Sigma tools and methodology

- Good analytical thinking

- Technology savvy

- Knowledge in Salesforce CRM tools is an advantage.

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits