COMPUTER SUPPORT TECH

As a Tech Support professional, you will play a critical role in assisting customers and clients with everyday computer issues, either remotely or on-site. Your responsibilities include ensuring that a company's computer equipment adheres to established guidelines, maintaining terminals and peripherals, troubleshooting network errors, and providing essential technical support. You will be the go-to authority for repairing malfunctioning equipment and supplying necessary technical assistance. This role also involves installing and maintaining PCs and peripheral equipment across various locations, participating in network planning, and contributing to the establishment of voice and data networks. Being on-call for after-hours technical support is a key aspect of this position.

Key Responsibilities:

- Install hardware and peripheral equipment, following design or installation specifications.

- Consult with staff, users, and management to determine hardware requirements.

- Respond to computer users’ inquiries, complaints, and requests for technical assistance.

- Prioritize service delivery as appropriate.

- Provide technical assistance, including making repairs to PCs and related equipment, instructing users, referring to manufacturers or service vendors, and recommending replacement.

- Research and recommend hardware to meet needs for various computer systems implementations.

- Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of products for users.

- Assist in planning network installations and establishing voice and data networks.

- Document the network by labeling and routing equipment and cables, recording configuration diagrams, and specifications.

- Maintain customer rapport by addressing concerns and answering questions related to NEC and Shortel voice/telephony equipment.

- Update job knowledge by participating in educational opportunities and reading technical publications related to NEC and Shortel voice/telephony equipment.

- Perform other duties related to NEC and Shortel voice/telephony equipment as needed.