Assistant Front Office Manager

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in

Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview: The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities: · Handle all training with associates to ensure Omni Standards. · Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning. · Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. · Be very familiar with the hotel computer system for training maintenance and trouble shooting. · Complete weekly supply inventories to ensure adequate pars of such. · Complete rate discrepancy report and make needed changes. · Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. · Prepare group information sheets. · Complete check-out with balance report. · Complete credit check daily. · Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. · Assure knowledge and training of Marketing Programs of company and hotel. · Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications: · Previous luxury hotel experience is preferred. · Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. · Ability to stand for the entire scheduled shift. · Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. · Knowledge of Property Management Systems and related computer programs · Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email removed].