Service Coordinator

Service Coordinator Queanbeyan SNSW Grade 6 ($100,407 - $106,841 plus employer's contribution to superannuation and annual leave loading) Employment Status: Full-time – Ongoing, Onsite Location: Queanbeyan We are currently recruiting for the position of Service Coordinato r at our Queanbeyan Service Centre . About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. For more information on Service NSW, visit our website Service NSW. About the Role Service NSW is currently seeking a motivated customer service professional, who is ready to lead a team in a fast-paced front facing environment. Based out of the Service Centres, this role will support the delivery of efficient, high-quality services to our NSW customers. As the Service Centre Coordinator , you will join a supportive, collaborative team that values innovation and continuous improvement. You will: Coordinate daily workflows and ensure smooth operations in a busy service centre. Supervise, coach and develop a team of customer service staff. Manage escalated customer queries and support continuous improvement initiatives. Contribute ideas to improve processes, customer experience and operational efficiency. We are looking for someone with: Experience leading or supervising customer service teams (or equivalent) Strong communication, coaching and stakeholder management skills A proactive mindset, and ability to thrive in a fast-paced environment Experience handling escalated customer issues and contributing to service improvements T his is a fantastic opportunity to build on your leadership experience, make a tangible impact on service delivery and be part of a supportive and innovative team. Hours of work Service Centre operating hours vary between locations. You can check the opening hours for each Service Centre Here . The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. How to Apply You can apply by clicking the button ‘Apply Online’ below and attach: *A resume (no more than 5 pages) *A cover letter (no more than 2 page) outlining how your skills and experience meet the focus capabilities of the role (outlined in the Role Description). *Provide a response to the following Target Questions (no more than 2 pages) Targeted Questions – 1. How do you manage and motivate a high-volume service orientated team? 2. How do you create a high-performance culture in a Service Centre? Detailed instructions for how to prepare your application can be found Here . Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.