Project Support Officer - WHS Reporting & Team Administration

JOB.TITLE Clerk Grade: 03/04 Salary Range: $87,199 - $95,482 per annum plus super Employment Type: Ongoing, full time opportunity. A Talent Pool will be created for further ongoing and temporary roles Location: Haymarket, preferred or, Parramatta or Gosford (Travel required between these locations hybrid working available) People Services, People Culture, Department of Customer Service About the Opportunity: An exciting opportunity exists to join the Occupational Health Recovery team within People Culture at the Department of Customer Service (DCS). As a Project Support Officer, you will play an important role in supporting the delivery of workplace health and safety (WHS) reporting and insights across DCS, while also providing administration and coordination support to the broader Occupational Health Recovery team. Working closely with the WHS Reporting Insights Lead, you will assist with the preparation, maintenance and distribution of safety, workers compensation and recovery reporting, ensuring data is accurate, timely and supports informed decision-making. You will also provide project, administrative and operational support to a team responsible for workplace health, injury management, workers compensation and recovery outcomes across DCS. This is a great opportunity for someone who enjoys working with data, has strong attention to detail, and thrives in a collaborative and fast-paced environment. Your Day-to-Day Reporting to the Associate Director, Occupational Health Recovery, your responsibilities will include: Supporting the preparation and distribution of WHS, workers compensation and injury management reports and dashboards. Maintaining reporting schedules, templates, records and documentation to ensure consistent reporting practices. Assisting with data collection, validation and quality assurance activities to support accurate reporting and analysis. Preparing routine reports, presentations, briefing materials and business correspondence. Coordinating team meetings, agendas, minutes and action tracking. Managing team administration, including records management, procurement requests, onboarding support and maintenance of team resources. Supporting the coordination of projects, initiatives and continuous improvement activities within Occupational Health Recovery. Responding to enquiries and acting as a key point of contact for administrative and reporting-related matters. Building effective working relationships with stakeholders across People Culture and the wider department. Contributing to a positive team culture and delivering high-quality support services to internal customers. About You To be successful in this role, you will demonstrate: Experience providing administrative, project or business support in a government or corporate environment. Strong attention to detail and the ability to work accurately with data and reporting information. Well-developed organisational and time management skills with the ability to manage competing priorities. Strong written and verbal communication skills. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Outlook. The ability to maintain confidential and sensitive information with professionalism and discretion. A proactive and customer-focused approach with a willingness to learn and develop. Strong interpersonal skills and the ability to work collaboratively with a range of stakeholders. Desirable Experience supporting reporting, analytics or business intelligence activities. Exposure to workplace health and safety, workers compensation, injury management, human resources or related functions. Experience using reporting and visualisation tools such as Power BI, Qlik or similar platforms. Why Join Us? The Occupational Health Recovery team is a high-performing, supportive and collaborative team dedicated to improving workplace health, safety and recovery outcomes across DCS. You'll have the opportunity to develop your skills in reporting, analysis, project support and stakeholder engagement while contributing to initiatives that make a positive difference to the wellbeing of our people. We support flexible working arrangements and encourage applications from people of all backgrounds, experiences and locations across NSW. About Us The Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are committed to delivering excellent services and outcomes for the people of NSW through innovation, collaboration and customer-focused solutions. Want to Know More? For more information about the role, please contact Erica Rubic, Associate Director, Occupational Health Recovery, at [email removed] How to apply Your application should include: a covering letter (maximum two pages) indicating why you are applying for the role and what skills and experience you would bring to this role an up-to-date resume (of no more than five pages)