Fraud Investigator

Role: Fraud Investigator, Fraud Management Investigations and Intelligence Service NSW Grade: Service NSW 7/ 8 salary package starts from $ 109,166 plus employer's contribution to superannuation and annual leave loading Employment Type: 1 or more ongoing or temporary roles (minimum 12 months) Location: Sydney (Haymarket), Parramatta, Gosford, Newcastle and Wollongong. Other locations will be considered on a case by case basis. We support flexible and hybrid work arrangements with an in-office requirement of 2 days per week. This may be subject to change in line with workplace policies Help detect and investigate fraud and protect the public Do you enjoy using your investigation and financial and ID fraud skills, analysing data , developing intelligence and applying analytical thinking? Fraud Management, Investigations and Intelligence (FM) within Service NSW is looking for a Fraud Investigator to join our team. We are a high impact team focused on supporting customers across NSW in delivery of paym ents and during and after disasters by investigating alleged f inancial and ID fraud , for the protection of the public. Your responsibilities will include: Prepare and undertake complex investigation activities as part of the delivery of programs and transactions to ensure compliance with applicable legislation. Research, analyse , collate information, and identify trends and policy issues from internal and external sources to provide recommendations regarding, legislative non-compliance and/or fraud identification, investigation and evidentiary processes to inform decision making. Prepare, present and review evidence, reports and submissions to make appropriate recommendations and/or take actions under delegation to address issues of non-compliance or high risk within fraud to inform decision making Gather and review evidence and prepare and maintain accountable records, documents, submissions, police referral packs, policies and reports to recommend appropriate action to decision makers and ensure recording keeping and legislative requirements are met and to support prosecutions by l aw e nforcement agencies About you: Adaptability and a willingness to learn: You are comfortable working in a fast paced, dynamic environment, adapting to changing priorities, and continuously learning new skills and knowledge. Demonstrated e xperience with investigation systems and analysing metrics within case systems. Strong attention to detail: The information our team produces is used to support l aw e nforcement prosecution s and influence change across Service NSW, so we need to be confident in the quality of the work produced. Effectively balancing work volume and quality given limited resources, to achieve investigation deadlines and milestones to the required standards given the need to simultaneously prepare Deliver multiple outcomes which are often complex and interconnected . Understanding of Digital Identity investigations and relevant legislation, regulations, and compliance requirements Experience in both financial and identity fraud areas is highly desirable. You have a current Certificate IV in Government Investigations or a willingness to complete one, or experience in an investigative role. It is desirable that you have experience using case management systems, fraud detection and entity resolution systems, and/or data analytics to support investigations and decision-making. Why join us? At Service NSW, you'll have the opportunity to lead work that has a direct impact on protecting public trust and delivering positive outcomes for the NSW community. You'll work alongside passionate and dedicated professionals in a collaborative environment that values innovation, integrity and continuous improvement. Essential Requirements Appointment and ongoing assignment is subject to satisfactory participation in pre-employment checks, ongoing probity screening, and completion of a satisfactory criminal record che ck . From time to time you will need to provid e witness statements and attend court to support prosecutions of matters referred by Service NSW. To apply: Complete the mandatory questions in the online application, by clicking ‘Apply Now’ Attach your current resume (4 pages max) and a covering letter (2 pages max) outlining your suitability for the role. For enquiries relating to this recruitment process please contact Alyssa Shearman via [email removed] For more information on the role and its accountabilities please contact James Thomas, Senior Investigator via [email removed] This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months .