Design Officer

JOB.TITLE Clerk Grade: 7/8 Annual Salary Range: $116,981 - $129,492 plus superannuation Employment Type: Temporary (12 months), Full-time Location: Darlinghurst, Sydney About the role The Independent Review Office (IRO) is seeking a creative and customer-focused Design Officer to help shape how we communicate with and engage our stakeholders. This role plays an important part in delivering accessible, high-quality visual communications that support community engagement, information accessibility and awareness of the services we provide. Working across digital and print channels, you will create engaging and effective design solutions that translate complex information into clear, user-friendly formats. About us The Independent Review Office is an independent statutory body in NSW that helps people that have been injured at work and people with a motor vehicle crash claim resolve disputes with insurers and provides legal funding to support claimants through the claims process. As part of the Department of Customer Service, the IRO is committed to integrity, independence and fairness. Our work makes a meaningful difference to people navigating complex and often challenging systems, and we are focused on continuous improvement, innovation and delivering better outcomes for the community. What you'll do In this role, you will: Design and produce high-quality visual communication materials across digital, web, social media, publication, presentation and print channels. Create engaging and accessible content that supports communication campaigns, stakeholder engagement activities and service initiatives. Translate complex information into clear visual formats, including infographics, diagrams, digital resources and customer-facing materials. Apply user experience and service design principles to support customer-centred improvements and service delivery outcomes. Support change readiness activities through stakeholder engagement, communications and the development of supporting materials. Maintain design templates and visual assets to ensure consistency with organisational branding, accessibility standards and communication guidelines. Contribute to continuous improvement initiatives by incorporating customer feedback, research and insights into design solutions. Build strong relationships across teams. What we're looking for You will bring: Experience in graphic design, visual communication, user experience design, digital content creation or a related field. Strong skills in designing clear, engaging and accessible content for a range of audiences and channels. Experience translating complex information into visually compelling and easy-to-understand formats. An understanding of customer-centred design, user experience principles and accessibility requirements. Strong stakeholder engagement and collaboration skills, with the ability to work across multidisciplinary teams. The ability to manage competing priorities while maintaining attention to detail and quality outcomes. Strong communication skills, including the ability to explain ideas and present design concepts effectively. A proactive approach to problem-solving, continuous improvement and customer-focused service delivery. Relevant qualifications and/or experience in communications, graphic design, user experience design or a related field. Why join us? Be part of an organisation with a strong public purpose and meaningful community impact. Create engaging communications that help people understand and access important services. Work in a collaborative and supportive team environment. Flexible working arrangements and hybrid work options. Access learning, development and career opportunities across the NSW public sector. How to apply To apply, please submit: Your resume (up to a maximum of 4 pages); and A brief cover letter (1–2 pages) outlining how your skills and experience align with this role. A portfolio or examples of previous design work.