Business Operations Officer

Business Operations Officer Full-Time (35hpw) Ongoing Base Salary: $102,936 - $113,579pa + super + leave loading Hybrid work arrangements Office attendance required minimum 3 days per week. Location: Grafton, NSW. This role sits within the NSW Fair Trading Division, Rental Branch within the Rental Bonds Team. An exciting opportunity has arisen within NSW Fair Trading for a Business Operations Officer. About the Team This role sits within the NSW Fair Trading Division, Rental Branch within the Rental Bonds Team. A new team has been established to support the implementation of Smart Rental Bonds. Be Part of the Future of Fair Trading At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: Thinks deeply about the needs of people and communities, Is motivated by great outcomes, not just processes, and Wants to be part of an organisation that’s transforming how regulation works — …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About the Role As the Business Operations Officer, you will provide high-quality administrative and operational support to a business unit. You will support the delivery of business operations by coordinating systems and processes, managing records and information, responding to complex enquiries, and contributing to improved service delivery outcomes. You will work collaboratively with a range of stakeholders and apply sound judgement to manage competing priorities in a fast-paced environment. As part of establishing Smart Rental Bonds, this role will provide administrative and operational support. The position will assist with developing and maintaining business processes, governance documentation, and routine reporting to support day-to-day operations. This includes supporting financial administration activities such as debt management and reconciliations, tracking compliance requirements, maintaining records, and assisting with the consistent application of controls and service standards from commencement. Your responsibilities will include: Providing a broad range of administrative and operational support services to meet business needs Responding to and resolving complex enquiries, ensuring accurate and timely information is provided Assist with coordinating and maintaining records, databases and information systems in line with policies and procedures Contribute to developing, implementing and monitoring office systems, processes and work practices to improve efficiency Preparing reports and documentation on business unit performance and support recommendations to improve service delivery Continuously reviewing and updating administrative practices to support quality outcomes To be successful in this role you will demonstrate: Strong self-management, motivation and commitment to continuous learning A customer focused approach and can resolve complex issues effectively Planning and prioritising work to meet deadlines while managing competing demands Using technology confidently to improve efficiency, accuracy and service delivery Communicating clearly and working collaboratively with a range of internal and external stakeholders Essential requirements Relevant experience in accounting and experience in a commercial environment and/or the public sector Proven knowledge of the Australian Accounting Standards When Applying Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role’s key capabilities.