Associate Director, Operational Partnering

JOB.TITLE Clerk Grade: 11/12 Salary Range: $154,231 - $178,369 per annum plus super Employment Type: Ongoing, Full-Time, 35 hrs per week Location: Sydney CBD, Parramatta or Gosford location. Flexible working conditions available across locations with a minimum of two days in the office. Shape workforce priorities. Strengthen leadership capability. Deliver better people outcomes. Great team culture! We’re looking for an experienced People Culture leader with a strong generalist partnering mindset and a genuine passion for case management. As Associate Director, Operational Partnering , you’ll lead a team of People Culture Business Partners to deliver customer-focused, strategic and operational advice across the employee lifecycle. You’ll partner with senior leaders to translate organisational priorities into practical workforce strategies and initiatives, strengthen leadership capability, and improve workforce effectiveness and employee experience. Case management is a central part of this role. You’ll be energised by the pace, complexity and judgement it demands - remaining close to the detail, setting direction on high-risk matters, coaching your team through difficult decisions and ensuring cases progress to fair, consistent and timely outcomes. At the same time, you’ll connect individual matters and emerging themes to broader workforce priorities, leadership capability, and employee experience. About People Culture Across DCS, our People Culture portfolios support thousands of employees working across multiple agencies who deliver on our vision to be the world's most customer-centric government. We partner with leaders to build capability, strengthen workplace culture, and deliver contemporary people solutions. A typical day might include: Partnering with senior leaders to understand business needs and translate priorities into practical workforce strategies, plans and initiatives. Providing strategic and practical People Culture advice across the employee lifecycle to support performance, capability and service delivery. Coaching and equipping leaders to confidently and promptly manage people matters and strengthen accountability. Leading a significant portfolio of complex and sensitive employee matters, maintaining strong visibility of case strategy, risk, pace and quality while providing hands-on guidance, escalation support and coaching to achieve fair, consistent and timely outcomes. Identifying patterns and systemic issues across the case portfolio and translating these insights into preventative actions, stronger people practices and targeted capability support for leaders. Using workforce data, employee insights and business intelligence to identify trends, opportunities and emerging risks. Leading and contributing to initiatives across organisational change, workforce planning, capability, talent, engagement and performance. Improving partnering services, governance and ways of working to strengthen consistency, accessibility and customer experience. Leading and developing a high-performing People Culture team that demonstrates accountability, collaboration, professional judgement and service excellence. Let's talk about you! To be successful in this role, you'll bring: Extensive People Culture business partnering experience in a complex organisation. Proven success leading high-performing teams and improving service quality and customer outcomes. Ability to translate senior leaders’ business priorities into practical workforce solutions. Deep, current case management capability is essential, including leading complex, sensitive and high-risk matters through to resolution with sound judgement. A proactive, practical approach to case leadership that maintains momentum and builds others’ judgement. A strong record of building leadership capability through trusted advice and coaching. Experience leading workforce initiatives across change, planning, capability, talent, engagement or performance. Strong analytical skills to turn workforce data and employee insights into action. Okay, so what's next? Please submit your CV and a one-page cover letter highlighting your P C partnering, team leadership, and complex case management experience. For any queries about the position, please contact Angela Mead , Director - People Culture at [email removed] If you’re a seasoned People Culture leader who thrives on complex case management, builds trusted partnerships and connects day-to-day people matters with strategic workforce outcomes, we’d love to hear from you!