Assistant Quality Assurance Officer

Assistant Quality Assurance Officer – Driver Testing Grade: Service NSW Grade 5/6 Employment Type: Talent pool for future t emporary and ongoing, full-time and part time roles Location: Metropolitan and Regional NSW Please note: This recruitment will be used create a Talent Pool for opportunities that arise over the next 18 months. If you are interested and would like to be considered to join our talent pool for upcoming full-time and part-time, ongoing and temporary opportunities, apply now. About the team Join a passionate and dedicated team committed to improving road safety outcomes across New South Wales. The Driver Testing Quality Assurance team works closely with frontline Driver Testing Officers, supporting their capability development and ensuring driver testing is delivered fairly, consistently and in line with best practice standards. As part of this team, you will support the delivery of technical training and capability development programs across Driver Testing at Service NSW. This includes supporting in the design, implementation and facilitation of a range of training initiatives, such as Class C introductory program. The team also works collaboratively with Transport for NSW and industry stakeholders to enhance driver testing practices, review assessment tools and contribute to road safety education programs. As an Assi stant Quality Assurance Officer, you will work alongside experienced Quality Assurance Officers to support training delivery, maintain training records and systems, and contribute to initiatives that build workforce capability and support positive road safety outcomes. Your day-to-day Contribute to the design of appropriate training solutions applying adult learning principles to deliver effective operationally focused driver testing training programs Deliver driver testing training using a range of delivery modes to build employee capability Plan and deliver a range of administrative services to enable the effective, efficient and timely delivery of training and development solutions Evaluate, review and report on the effectiveness of training and develop solutions to ensure desired outcome are achieved Update and maintain relevant systems to ensure accuracy and currency of information to enable planning, review and continual improvement of services Develop and maintain positive working relationships with team members and customers to support collaboration in the design, development and delivery of training solutions Maintain sound operational knowledge of established government and agency processes and activities and contemporary approaches to adult learning to deliver quality service To be successful in this role you will demonstrate: The ability to successfully complete Driver Testing Quality Assurance activities to a standard of 95%, or higher. Experience delivering training programs, coaching or learning activities, with a understanding of adult learning principles and a passion for developing workforce capability. Proven ability to work independently and manage competing priorities, coordinate training schedules and deliver high-quality outcomes with tight timeframes Ability to communicate cleary with diverse audiences and build positive working relationships to achieve shared outcomes Essential Requirements Satisfactory criminal record check Possession of an unrestricted Australian driver’s licence for the preceding three years, with a satisfactory driving record. Have successfully completed Driver Testing Training as per relevant procedures and policies. Willingness to progress to a Class HC Licence and undertake training to conduct testing for all licence classes and Test Categories. Maintain a satisfactory driving record throughout the employment Willingness and ability to travel across New South Wales To Apply Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.