Assistant Operations Officer

Assistant Operations Officer Division: Revenue NSW Employment Type: 2 x Ongoing Grade: Clerk Grade 5/6 Salary: $102,936 - $113,579 + Superannuation Location: Any Revenue NSW Location (Parramatta, Gosford, Wollongong, Lithgow or Maitland) Applications Close: Wednesday 21st of October 2026 [at 11:59pm] Looking for a role that offers both purpose and flexibility? At Revenue NSW, you’ll do meaningful work that supports a fair and sustainable tax system for the people of NSW, while benefiting from flexible work arrangements designed to support work life balance. We offer options such as flexible hours to suit business needs and hybrid working, within a supportive and inclusive environment. We’re seeking motivated professionals who enjoy problem solving, applying legislation, and delivering high quality service to customers. About Revenue NSW Revenue NSW is the state’s principal revenue management agency and forms part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by resolving fines, administering grants, and undertaking debt recovery activities. About the Team These roles sit within the Duties Compliance team, part of the Taxes and Grants Division at Revenue NSW. We undertake assessments, revenue collection, enquiries, investigations and client education services. We administer grants and use our expertise to research, develop and implement programs to make it easier for our customers to comply. Our work includes compliance activities, customer service, debt recovery, stakeholder engagement, and education services. We support customers to meet their tax obligations and identify underpayment and non‑compliance through audits and investigations. Your day-to-day Key responsibilities include: Administer state tax legislation, make assessments and decisions on complex matters and Provide legislative and procedural advice to clients and client representatives to ensure they comply with state tax obligations Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules to ensure consistency and accuracy in administration of legislation Gather information and undertake research, analysis and compliance audits/investigations Case management and the preparation of detailed submissions and reports Contribute to innovation and the development and implementation of improved processes. To be successful in this role you will demonstrate: Interpreting and administering state tax legislation, providing accurate legislative and procedural advice on complex matters to taxpayers and their representatives Researching and analysing information from multiple sources to conduct audits and investigations Managing cases end‑to‑end, including preparing high‑quality correspondence, submissions and investigation reports Coaching and developing staff through the provision of technical, procedural and business rule guidance to ensure consistent and accurate legislative administration Demonstrating a proactive approach with strong time‑management skills to achieve business outcomes and key performance indicators How to Apply To apply submit a cover letter and a current resume (of no more than five pages) which clearly details your skills and experience as relevant to the capabilities as set out in the role description. For any questions relating to the role please contact Vidhi Baxi at [email removed] Working at DCS 35-hour working week, with opportunities for flex leave where additional hours are worked. Flexible, hybrid working arrangements with office locations across NSW. Access to learning tools for ongoing professional development. Health and wellbeing programs.