Relationship Banker

OH0506 Lorain - Oberlin Avenue

Job Description

At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.

You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.

Essential Functions

- Be a trusted point of connection in the financial center, creating seamless customer experiences. - Partner with teammates to maintain a welcoming, customer-ready environment. - Ask purposeful questions and listen deeply to uncover meaningful financial goals. - Provide guidance that helps customers make informed financial decisions. - Guide customers through account selection and opening with accuracy and efficiency. - Recommend products and services that support customers' financial goals. - Complete transactions with accuracy, efficiency, and attention to detail. - Deepen relationships through proactive follow-up, reliability, and personalized service. - Build new relationships through community involvement, referrals, and networking opportunities. - Manage and grow customer relationships through proactive outreach and ongoing financial conversations. - Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners. - Meet performance goals related to customer experience, growth, and financial wellness. - Maintain operational soundness by following policies, procedures, and risk management practices. - Perform other duties as assigned to support financial center operations.

Additional Essential Functions

- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations - Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency - Work as part of a team - Work with on-site equipment

What You Bring to the Team

- Naturally people-focused with strong, clear communication skills and curiosity - Motivated to learn and grow - Comfortable leading deeper financial with conversations that align needs to meaningful lead to solutions - Detail-oriented and confident with technology - Team player with a positive, professional presence

QUALIFICATIONS

Education

- High School Diploma or equivalent preferred

Work Experience

- Customer service, retail, or sales experience preferred

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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.