EPIC APPLICATION ANALYST I

This is an entry-level Epic Application Analyst position who plays a crucial role in the implementation, maintenance, and support of Epic Systems software applications within the healthcare organization. This position involves working closely with end-users, IT teams, and other stakeholders to ensure the effective use of Epic software to enhance patient care and operational efficiency.

ESSENTIAL JOB FUNCTIONS:

- Implementation and Configuration:

- Assist in the implementation and configuration of Epic software modules.

- Work with project teams to understand business requirements and translate them into system configurations.

- Collaborate with other IT professionals to ensure integration with existing systems.

- Support and Troubleshooting:

- Provide first-level support for end-users experiencing issues with Epic applications.

- Investigate and troubleshoot reported problems, identifying root causes and implementing solutions.

- Work with vendors and internal teams to resolve complex technical issues.

- Training and Documentation:

- Conduct training materials for end-users on the proper use of Epic applications.

- Create and update documentation related to system configurations, processes, and troubleshooting procedures.

- Testing and Quality Assurance:

- Participate in testing activities, including system upgrades, patches, and enhancements.

- Ensure the quality and reliability of Epic applications by conducting thorough testing.

- Collaboration and Communication:

- Collaborate with cross-functional teams, including clinicians, administrators, and IT professionals.

- Communicate effectively with stakeholders to gather requirements and provide updates on project statuses.