L&D Manager

Role Overview

We are looking for an experienced L&D Manager to manage end-to-end Learning & Development activities for our clients and product users. The role will focus on understanding client training requirements, preparing product-based courses and training materials, conducting training sessions, managing learning campaigns, and ensuring successful product adoption.

Key Responsibilities

- Manage end-to-end client training and L&D activities for mcbapp.com products. - Understand client requirements and identify training and learning needs. - Develop product training courses, modules, presentations, guides, videos, FAQs, assessments, and other learning content. - Conduct product training, onboarding sessions, workshops, webinars, and refresher training for clients. - Train clients on new features, modules, product updates, and processes. - Create structured learning paths and training programs for different client/user groups. - Plan and execute training campaigns, product awareness programs, workshops, and learning initiatives. - Coordinate with Product, Implementation, Support, Sales, and Customer Success teams to understand product updates and client requirements. - Work closely with Product SMEs to convert product knowledge into simple and effective training content. - Maintain complete training documentation, course materials, attendance, feedback, assessments, and client training records. - Track training completion, participation, feedback, knowledge improvement, and product adoption. - Prepare regular L&D reports, dashboards, and training effectiveness reports for management. - Manage and update LMS / learning platforms and digital learning content. - Continuously improve training programs based on client feedback, product changes, and business requirements. - Support clients during new product/module launches through training and learning campaigns. - Coordinate with internal and external trainers when required.

Required Skills

- 6–8 years of experience in L&D / Client Training / Product Training / Customer Education. - Strong experience in training content and course development. - Excellent training delivery, presentation, facilitation, and communication skills. - Experience in conducting online and classroom training. - Strong understanding of LMS, e-learning and digital learning platforms. - Ability to simplify complex software/product features into easy-to-understand training content. - Strong stakeholder and client management skills. - Good documentation, reporting, and training analytics skills. - Good knowledge of PowerPoint, Excel and digital content creation tools. - Exposure to AI tools for content creation and learning material development is an advantage. - Experience in EdTech, SaaS, School ERP, LMS, or B2B software training will be preferred.

Ideal Candidate

A candidate who can own client L&D end-to-end — from understanding training requirements and creating courses/content to conducting training, running learning campaigns, maintaining documentation, and measuring training effectiveness and product adoption.