Business Systems & Implementation Manager (CIO Office)

Business Systems & Implementation Manager

Single owner for every piece of software the company runs on.

What you'll own

1. Platform implementation

- Own the end-to-end rollout of business software: requirement gathering, vendor evaluation, configuration, data migration, go-live - Configure platforms to match how our teams actually work — not how the vendor's demo works - Own the implementation plan, timeline and cutover - Run UAT with the teams who'll use it, and hold the line before go-live

2. Integrations

- Connect the stack so data flows instead of being re-keyed: - Payment gateways — Razorpay, Cashfree, PayU and similar - CPaaS / communication — click-to-call, WhatsApp Business API, SMS, IVR - Email, calendar and document tooling - CRM ↔ support ↔ accounting ↔ HR — the connections between systems, which is where most of the value and most of the breakage lives - Use native connectors and low-code tools where possible; brief engineering only where genuinely necessary - Document every integration: what connects to what, what data moves, who to call when it breaks

3. Training and adoption

- Train teams properly — not one session at launch, but ongoing, role-specific enablement - Write SOPs and quick-reference guides for each system - Onboard new joiners onto the tools they need from day one - Be the internal go-to person when someone is stuck

4. Usage monitoring and accountability

- Track actual usage per team and per person — licences assigned versus licences used - Report adoption to leadership monthly: what's being used, what's being ignored, what's being worked around - Chase and fix low adoption; find out whether it's a training problem, a configuration problem or a wrong-tool problem - Flag and kill software nobody uses

5. Vendor and cost management

- Own vendor relationships, renewals and support escalations - Track spend across the software stack and identify overlap and waste - Negotiate renewals with usage data in hand - Maintain the master inventory of every tool, owner, cost and renewal date

6. Access and hygiene

- User provisioning and deprovisioning — especially on exit - Role-based access and permission structures - Basic data hygiene and backup discipline across systems

Qualification

- Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field. - Relevant experience in business systems, software implementation, integrations, or operations technology is preferred.