Customer Support Representative (Guest Relations)

Moving Doors is a tech-enabled property management and flexible living company providing fully furnished, design-led apartments for mid- to long-term stays. Operating across Limassol, Paphos and Athens, the company combines hospitality standards with technology and operational excellence to deliver a seamless living experience for guests and property owners.

As we continue to expand, with over 400 units already under management, we are looking for a Customer Support Representative to join our team in Athens and act as the primary point of contact for our guests. The role focuses on delivering a high standard of service, resolving guest issues efficiently, and collaborating with internal & external teams to ensure a smooth and positive guest experience throughout the customer journey.

Key Responsibilities

- Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses. - Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies. - Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately. - Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly in high-pressure or sensitive situations. - Handle multiple requests simultaneously, prioritizing tasks effectively based on urgency, impact, and the overall guest experience.

Requirements

- Minimum 2 years of experience in hospitality, guest relations, or other customer support roles

- Excellent verbal and written communication skills, with strong interpersonal abilities both in English and Greek - Strong time management and organizational skills, with the ability to manage multiple priorities - Well-developed problem-solving and decision-making skills - Ability to perform effectively in a fast-paced, dynamic environment - High attention to detail and a genuine commitment to delivering exceptional guest service - Customer-focused mindset with a solid understanding of hospitality service standards

Benefits

- Competitive compensation package, based on experience - Opportunities for professional growth and development - Monthly prepaid card for meals allowance - Private health insurance