RESERVATIONS SUPERVISOR

JOB SUMMARY:

The Reservations Supervisor is to supervise the Reservations Agents and ensure they are answering telephone inquiries in a friendly and courteous manner, and employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner. The reservations supervisor will also ensure the high standards of Four Diamonds will be upheld with all agents for every call.

POSITION AUTHORITY:

The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below.

POSITION GUIDELINES:

Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and detail in the performance of job responsibilities.