General Manager - Sumter (SC0305) (71873)

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General Manager

Description: The General Manager (GM) is the CEO of their ModWash site. The GM has full responsibility for the site’s people, performance, culture, and profitability. They operate with an ownership mindset — making daily decisions that drive long term success, while fully supporting ModWash standards, values, and strategy.

The GM is expected to think and act like a business owner:

owning results, developing leaders, safeguarding the brand, and continuously improving operations.

What "CEO of the Site" Means in Practice

1. Full Accountability

• Own site level P&L results

• Labor, revenue, expenses, membership growth, guest satisfaction

• Problems are the GM’s to solve, not escalate by default

2. People Leadership

• Hire, develop, and retain a winning team

• Build future leaders, not just fill shifts

• Set the tone for culture, expectations, and execution

3. Decision Making Authority

• Make real time operational decisions

• Adjust staffing, priorities, and execution to meet business needs

• Operate within company guardrails — but lead decisively

4. Brand & Community Stewardship

• Be the face of ModWash in the community

• Protect and elevate the brand with every guest interaction

• Take pride in the site as their business

Position Requirements:

• Create and maintain a positive, team-oriented work environment

• Attract, recruit, train, and develop all attendants, key holders, and assistant general manager

• Trained to perform preventive maintenance and repairs equipment

• Manage chemical inventory, scheduling, labor costs, and equipment functionality

• Perform required administrative duties including disciplinary action, terminations, scheduling, employee relations and life cycle recruiting

• Continuously seek ways to improve the business

• Ensure compliance with legal requirements and company policies and procedures

• Ensure that safety and security are emphasized, practiced, and periodically reviewed, and that employees are trained in appropriate responses

• Lead the team with a strong sales mindset, driving performance and guest experience

• Participates in the hiring and training of hourly team members

• Conducts performance evaluations that are timely and constructive

• Handles discipline and termination of employees as needed and in accordance with company policy