Specialist — Contract & Catalogue Management

As Senior Specialist for Contract & Catalogue Management, you will be responsible for creating and maintaining contracts and catalogues in SAP Ariba on behalf of all METRO countries, validating country-submitted data, ensuring compliance with global configuration standards, and peer-reviewing work as additional specialists join. You will be the Ariba subject matter expert for the team. Key Responsibilities Receive and validate contract and catalogue requests submitted by country Procurement teams via the shared inbox and tracker Create and configure contracts and catalogues in SAP Ariba in line with global templates and LUCA programme standards Perform data validation checks on all incoming requests — identifying missing fields, inconsistencies or non-compliant data before processing Manage the contract and catalogue request tracker on a daily basis, updating status, flagging blockers and communicating with country teams Act as peer reviewer for Specialist-level work, ensuring quality and first-time-right accuracy Serve as Ariba subject matter expert — advising the Team Lead and country teams on configuration options, limitations and best practices Liaise directly with country stakeholders to resolve data queries and obtain approvals Continuous Improvement: Identify recurring data errors or process gaps and propose structural fixes (e.g. request form improvements, quality gate checklists) Support the development and maintenance of process documentation and standard operating procedures Contribute to post-peak capacity planning and potential redeployment planning from Q1 2027 Skills & Competencies: Expert-level knowledge of SAP Ariba — specifically contract module, catalogue management and Guided Buying configuration High attention to detail and strong data accuracy discipline — first-time-right mindset is essential Ability to manage multiple requests in parallel, prioritise effectively and meet SLA targets Clear and professional communication in English, with experience working with cross-cultural stakeholders Structured working style — able to set up trackers, templates and SOPs from scratch Proactive problem-solver — flags issues early rather than waiting for escalation Ability to train and support junior team members Bachelor's degree in Business, Supply Chain, Procurement, IT or a related field 5+ years of experience in procurement operations or indirect procurement, with a strong focus on SAP Ariba Hands-on experience with SAP Ariba contract management and/or catalogue configuration — mandatory Experience with SAP S/4HANA or SAP MM is a plus Experience in a shared services, GCC or multi-country environment is preferred Fluency in English is required