Technical Assistant

· Provide administrative support to ensure that office operations are maintained in an effective, up to date and accurate manner. · Technical Assistant is a key role ensures that technical and administrative tasks are completed in a timely manner to support the technical personals in the delivery of all IT services and projects. Requirements RESPONSIBILITIES · Prepare, type, format a wide variety of documentation including correspondence, memos, forms, statistical charts report and other documents. Also, Review and edit reports. · Maintain calendar and schedule meetings. · Maintain office filing system including paper files/file cabinets, shared electronic files and confidential records. · Attend meetings, prepare agendas and take minutes of meeting and distribute them. · Coordinate schedules and activities and tracking progress and results of projects. · Assist in developing long-term strategies and capacity planning for meeting future hardware needs. · Maintain up-to-date knowledge of hardware and equipment Contracts and manage contract-based installations. · Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs. · Performing administrative tasks in an office setting. · Read, understand, analyze and evaluate technical documents. · Answer and respond to users and customer calls and mails. · Prepare knowledgebase articles and videos for all IT services and deliver them for users. REQUIRED COMPETENCIES · Knowledge of office administration and bookkeeping procedures. · Computer skills including the ability to operate software, including MS Office Suite. · Effective organizational and written communication skills. EXPERIENCE AND QUALIFICATION · The candidates should be Fluent in English - written and spoken and additionally English /Arabic written and spoken is preferred. · Relevant work experience as per Article 4.2.4 of Appendix A. · A minimum of 12 years’ experience working in an IT environment is preferred. · Good numerical skills and basic statistical knowledge