To Go (44957)

Summary of To Go Position:

The To Go position will provide friendly, attentive service to guests placing takeout orders. This role ensures that orders are accurately prepared, packaged, and ready for pickup, creating a positive and seamless experience for every guest.

Licensing Requirements:

- Valid Food Handlers Certification

- Valid Alcohol Service Certification

Duties & Responsibilities:

- Welcome and greet guests, ensuring they feel comfortable and receive attentive, personalized service

- Inform guests of specials and menu changes

- Answer phone calls following hospitality standards

- Make guest focused recommendations you genuinely feel your guests will enjoy

- Answer questions about our food, beverages and other restaurant functions and services

- Manage all third party delivery and to go order operations, ensuring accuracy, timely fulfillment, and exceptional guest service

- Take food and beverage orders from guests, enter orders in our point of sale system which relays orders to the kitchen and bar

- Package/deliver food and beverages from kitchen and bar to guests in a timely matter

- Ensure that to go orders are packaged according to standards including all condiments and utensils

- Assist guests by delivering orders to their vehicle when needed

- Perform side work at the start and end of each shift as required by service station assignment.

- Maintain clean service areas

- Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.

- Prepare final bill, accept payment, process credit card charges or make change (if applicable)

- Thank guests for their visit and invite them to return

- Be available to fill in as needed to ensure the smooth and efficient operation of the to go section of the restaurant as directed by the restaurant manager or director

- Must be a team player and be able to work in fast paced environment

Knowledge, Skills, & Abilities:

- Strong customer service and hospitality skills

- Ability to accurately take and prepare to go orders

- Knowledge of menu items, ingredients, and packaging standards

- Attention to detail and commitment to food quality and presentation

- Ability to multitask and work efficiently in a fast paced environment

- Proficiency in basic math, with the ability to accurately handle cash, credit card, and other payment transactions while operating a point of sale (POS) system.