Customer Service Specialists

- Provide professional and courteous customer support in Russian and/or Ukrainian and English. - Assist customers with inquiries and provide clear, accurate, and timely resolutions. - Maintain high standards of customer satisfaction, quality, productivity, and punctuality. - Follow company policies, SOPs, and data security/confidentiality guidelines. - Participate fully in required training, quizzes, and live certification exams. - Proactively apply feedback and continuously improve performance.

- Fluent in Russian and/or Ukrainian and English. - Previous customer service/support experience preferred. - Excellent verbal and written communication skills. - Strong customer-focused and professional approach. - 100% attendance and strong punctuality are required. - Ability to successfully complete all training and certification requirements. - Quiet and reliable remote workspace with a stable internet connection. - Company-compliant Windows or macOS device:

- Windows 11 Pro, version 25H2 or newer - macOS Sequoia/Tahoe or newer - Working webcam and microphone. - Ability to consistently meet performance targets, including CSAT 90.5%+, QA 90%+, CPH 6+, Occupancy 80%+ and Punctuality 95%+.

- Fully remote opportunity - Must be able to work any shift as determined by business needs