ChurnZero & CX Operations Administrator

- Serve as a hands-on ChurnZero administrator, supporting the platform and related CX Operations initiatives - Execute CX Operations projects independently from requirements through completion - Build and maintain scalable workflows within ChurnZero that support Customer Experience functions - Develop and optimize onboarding playbooks, escalation paths, and proactive customer outreach frameworks - Partner with internal stakeholders to gather requirements, clarify needs, and translate business processes into effective system workflows - Provide regular project updates and communicate progress, risks, and questions to stakeholders - Help identify opportunities to improve processes, automation, and operational efficiency across CX - Support other short-term CX Operations and ChurnZero initiatives as needed

- 1+ year of hands-on ChurnZero administration experience - Prior experience working in a Customer Experience / Customer Success Operations function - Demonstrated ability to independently execute projects with minimal oversight - Experience building workflows, playbooks, automations, or processes within ChurnZero - Strong understanding of Customer Success processes and operational best practices - Ability to communicate effectively with cross-functional stakeholders and translate business requirements into system solutions - Strong organizational skills and attention to detail - Comfortable working in a short-term, project-focused environment

- Remote Opportunity