Franchise Performance Coach

- Drive business growth: Partner with Franchisees to improve sales performance, broker productivity, customer outcomes, and overall business growth across your region. - Coach and develop Franchisees: Provide strategic coaching and support to help Franchisees strengthen leadership capability, execute business plans, and achieve key performance targets. - Grow the network: Support franchise recruitment, broker growth, store expansion, renewals, succession planning, and market representation initiatives to strengthen the retail network. - Champion customer excellence: Embed best practices that improve customer experience, conversion, and settlement outcomes while driving consistent operational excellence across stores. - Lead change and adoption: Support the rollout of new products, tools, systems, and strategic initiatives, helping Franchisees successfully adopt new ways of working. - Build trusted relationships: Develop strong partnerships with Franchisees, brokers, and internal stakeholders to influence performance and create long-term success. - Monitor performance and drive improvement: Use business insights and performance data to identify opportunities, solve challenges, and implement targeted improvement plans. - Promote risk and compliance: Support Franchisees to meet franchise standards, operational requirements, and regulatory obligations while fostering a culture of responsible business practices.

- What You'll Bring

- 5+ years' experience in sales leadership, business development, franchise management, or business consulting within financial services, property, fintech, or another multi-site environment. - Proven experience coaching business owners or sales teams to improve commercial performance and customer outcomes. - Strong commercial acumen, with the ability to interpret performance data and turn insights into action. - Excellent relationship-building and influencing skills, with the confidence to work across a diverse network of stakeholders. - Experience leading change and successfully embedding new initiatives, products, or ways of working. - Strong understanding of mortgages, lending, property, or complex retail service environments. - A self-motivated, outcomes-focused approach with the ability to manage your own region and travel regularly. - Nice to Have

- Experience working with franchise or distributed sales networks. - Experience in business planning, franchise lifecycle management, or retail expansion strategies. - Exposure to broker recruitment, succession planning, or network growth initiatives. - Understanding of the Australian mortgage broking industry and franchise operations.

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

- A vibrant, relaxed, yet professional culture. - Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration. - A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work. - generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers. - An additional week’s Loyalty Leave each year after reaching 3 years’ service. - Wellness initiatives with a strong focus on psychological safety.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.