Email & CRM Marketing Specialist /CRM Journeys Officer (Salesforce Marketing Cloud Required)

- Work with a Customer Journey Manager designing and building marketing automation workflows. - Design and build personalised email, SMS and landing page experiences in Marketing Cloud. - Have an understanding of database objects and the ability to write SQL queries with AI assistance. - Supporting a Customer Journey Manager with the build, testing, reporting and optimisation of regular campaign sends - Define segmentation criteria for batch and trigger emails/SMS campaigns and conduct A/B testing. - QA support for the journeys team on other member journeys and campaigns - Creating and maintaining documentation for journeys and campaigns. - Coordinating the roadmap and backlog of Customer Journey/Lifecycle and Marketing Cloud enhancements and feature expansions - Working with a journeys team to drive best practice, efficiency, and optimisation to meet business objectives. - Manage and triage help desk tickets for the journeys space.

Required

- 2–5 years of relevant experience in marketing automation platforms - Hands-on technical experience using Salesforce Marketing Cloud to build journeys and emails - Skilled in email development utilising HTML, CSS and AMPscript - Experience in stakeholder and campaign management to deliver communications in a timely manner - Experience building automated journeys - Ability to work independently and as part of a team in a fast-paced environment - Experience using AI tools to enhance daily work - Strong attention to detail

Highly regarded / Preferred

- Salesforce Marketing Cloud certifications - Experience with Salesforce CRM (beyond Marketing Cloud) - Skilled with SQL

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

- A vibrant, relaxed, yet professional culture. - We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month. - Holistic wellbeing programs offering 24/7 support - Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1. - Access to 25 days of leave, made up of 20 vacation days and 5 sick days. - Monthly internet subsidy to help you stay productive at home. - Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us. - Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.