Driver Qualifications Technician

Level I

- Meeting DQ turnaround times for batches and update items, new hire reports and project items.

- Process Driver Qualification documents accurately and in a timely manner into LTS proprietary systems.

- Processing background investigation reports; includes generating, sending to client, grading based on client parameters and uploading into the system.

- Work closely with DQ Specialist, DQ Supervisor, and CSRs to ensure processes for clients are understood and carried out to completion.

- Being back up for assigned “buddy” when they are out.

- Perform routine office duties as directed (i.e. photocopying, faxing and compiling data).

- Work closely with DQ Specialist to ensure maximum quality of the data you process.

- Provide information on reports for which we should not invoice our clients to DQ Supervisor for handling.

- Work on special projects as required.

- Notify Supervisor if you will be unable to meet deadlines for any assigned clients in a timely manner so assistance can be found and commitments met.

- Maintains a secure environment by ensuring that all Physical Security policies are observed for their workspace.

- Other duties as assigned.

Level II

Ability to perform all duties above including;

- Provide steady feedback to specialists regarding proactive ways to increase driver and company compliance to reduce their risk in the event of an audit.

- Send out confirmation for both updates and new hire reports on a timely basis.

- Assist in transitioning new clients and working report rejects as needed.

- Assist Client Services in completing Compliance Analysis Reports for their clients.

- A full understanding of DQ systems and Microsoft Office.

- Communicate with other technicians to ensure all client turnaround times are met and redistribute work accordingly.

Level III

Ability to perform all duties above including;

- Update and maintain Processing Notes relating to each assigned client.

- Must be comfortable in having client contact via phone and email.

- A working knowledge of federal regulations regarding Driver Qualification files.

- Assist with training of new technicians on the Driver Qualification Systems, internal processes, and federal regulations.

Requirements

- High School Diploma or GED.

- Ability to work in a fast-paced, high stress, deadline-oriented environment

- High energy, approachable disposition, team oriented, flexible and efficient

- 1-3 years general office experience

- 2+ years customer service experience preferred

- Proficient in MS Office Products (Word, Excel, Access, Outlook)

- Must have excellent memory, be able to problem-solve, trouble shoot, and think outside the box

- Must be able to self-prioritize, organize, multi-task and pay particularly close attention to details

- Ability to work in an environment that does not revolve around a daily structured routine

- Strong written/verbal communication skills, including tact and grammar

- High level of confidentiality required.

- Knowledge of transportation industry and State/Federal regulations a plus