Lead Software Engineer

Position Title: Technical Lead

Job Family: ServiceNow

Location: Remote LATAM

We are seeking a Technical Lead to drive technical decisions and execution for a team automating core logistics workflows. This role combines hands-on software engineering, ServiceNow CSM expertise, and technical leadership to build solutions where people, AI agents, and deterministic automation work together.

What You’ll Do

- Partner with business teams to understand processes and translate them into scalable technical solutions. - Lead engineers delivering workflow automation across business domains. - Guide ServiceNow CSM development, including case management, assignment rules, and custom attributes. - Manage ServiceNow table models, upgrades, environment promotions, and platform capabilities. - Develop ServiceNow solutions using TypeScript, Fluent, and SDKs. - Build event-driven workflows using orchestration and durable execution patterns. - Design workflows combining deterministic automation, AI agents, and human participation. - Lead integrations between ServiceNow and external systems using APIs and Kafka. - Help determine which capabilities belong within ServiceNow versus external platforms. - Establish engineering standards across architecture, testing, CI/CD, observability, and operations. - Partner with leadership on the technical roadmap and maintain architectural consistency. - Contribute to backend integrations and frontend development as needed.

Required Experience

- 6+ years of experience as a Software, Data, or ML Engineer. - Hands-on ServiceNow development, including Customer Service Management (CSM). - Experience managing large ServiceNow environments and understanding its broader product portfolio. - Strong TypeScript experience in a team environment. - Understanding of ServiceNow’s table model, upgrades, and environment promotion. - Experience leading technical projects and maintaining architectural consistency. - Foundational knowledge of databases and distributed systems.

Nice to Have

- Experience with Python, Kafka, Postgres, AWS/GCP. - CIS-CSM certification.

Soft Skills

- Strong technical leadership and commitment to engineering quality. - Analytical thinking and curiosity. - Ability to translate business needs into technical solutions. - Clear communication with business partners, engineers, and leadership.